RentTrust

Your rights

How to access, correct, or erase your data

Procedure v1.0 · 14 August 2026

RentTrust is operating as a Luxembourg pilot project and is preparing incorporation as a société à responsabilité limitée simplifiée (SARL-S). Privacy contact for the pilot: privacy@renttrust.online. These notices are engineering drafts for CNPD-oriented audit readiness. They are not legal advice and do not claim certification or regulatory approval.

Use the Rental Passport to access, export, correct, restrict, object, contest ranking, or erase your data. New tenant intake stays off. This page is not a DPO appointment.

Self-service

Sign in to your Passport with a one-time email code and authenticator. You never type a tenant ID. Export is machine-readable JSON. Erasure requires typing DELETE MY DATA.

Open your Rental Passport

Write to us

If you cannot use the Passport, email privacy@renttrust.online.

Assisted requests

If you cannot use the Passport, we handle the request by email. We acknowledge receipt without saying whether an unverified address has an account.

  1. We log the request, the right asked for, and a one-month due date.
  2. We verify identity only as far as needed. We do not ask for an identity document unless it is necessary.
  3. We search Passport, applications, consent, chat, documents, and audit records, then apply restriction immediately while an objection is assessed.
  4. We send the outcome to the same mailbox or through the Passport, and notify processors where required.

Timing

We respond without undue delay and within one month. A lawful extension would be explained within that first month. A request that reveals unauthorized access is treated as a security incident.

Not legal advice. Not CNPD approval. Tenant intake stays off until a separate written decision.